RCN Customer Service

If you’re a new customer you’ll have to register to create an account. After you’ve created your account you can use MyRCN to pay your bill or manage automatic payments, make a one-time payment using your credit/debit card, or withdraw funds directly from your checking account (Convenience fee applies). You can even set up automatic payments. Your monthly payment will be automatically deducted from your account on the payment due date (Convenience fee does not apply).

After you’ve registered you can log in to your account. To login to your account go to https://my.rcn.com/login and put your Username and Password, then sign in.

You can pay your bill or manage automatic payments online. You can even make a one-time payment using your credit/debit card, or withdraw funds directly from your checking account (Convenience fee applies). You can even set up automatic payments, which will be automatically deducted from your account on the payment due date (Convenience fee does not apply). Locate the Bill Payment Option on the RCN Knowledge Center page and follow the instructions.

Yes. Download the RCN Mobile app, available in the Apple App Store and Google Play Store on your smartphone or tablet to pay your bill. Just register or sign in with your MyRCN account, and use the app to pay your bill, setup AutoPay and more!

Yes. You can pay your bill through RCN’s automated phone system. You can make a one-time credit/debit card payment, and ACH check by Phone Payments.
Call 1-800-746-4726 to pay using the automated phone system (Convenience fee applies).

Yes. Download the RCN Mobile app, available in the Apple App Store and Google Play Store on your smartphone or tablet to pay your bill. Just register or sign in with your MyRCN account, and use the app to pay your bill, setup AutoPay and more!

To check your email and send messages go to RCN Webmail, put your Username and Password, then click on Login to Webmail.

Go to Webmail Password and enter your Username and Password and follow the instructions.

To make sure you have the best online experience at amazing speeds we also have tips and tricks to keep you going fast.

RCN offers super-fast Internet. Enjoy incredible speeds on multiple devices, all at the same time. Web pages load in a second. Our speeds are perfect for gamers too.

Top 5 tips to optimize your home Wi-Fi speed:

• 1. Keep your router nearest to where you use online devices the most in order to minimize the barriers in between.
• 2. Move Closer to where the Wi-Fi router is placed.
• 3. The more devices you have, the more the speed is divided up. Check your devices for slower speeds.
• 4. Password protect your Wi-Fi.
• 5. Scan your devices regularly to clean them of viruses.

To find our local office addresses, and where you can pay your bill, go to Locations and Payment Centers or visit a city's individual page.

You can restart your TiVo from the menu or manually. However, give it 15-20 minutes to restart.

In case you’re unable to locate the menu settings, unplug the TiVo from its power source, plug back in after 15 seconds to manually restart the device.

Note that the device may take up to 5 minutes to restart.

Yes. You can return our equipment any time you want. We provide you with a prepaid FedEx shipping label. How’s that for convenience?

However, it would be in your favor if you return the equipment the same day or prior to the scheduled disconnect work order. If you do not return the equipment in time, charges may apply to cover the cost for replacing the unreturned equipment. You can have the label emailed to you and print it at home or at a local FedEx location.

When returning the equipment including all cords and remotes, use a box and packing material that will keep it secure. Also, attach the shipping label, note your tracking number, and drop it off at any FedEx location. Simple!

To power-cycle your modem close all programs and turn the computer off.

We have hundreds of channels, so there's always something on for everyone. With RCN you can enjoy an amazing line-up of digital channels.

Ordering newly-released movies is just a few clicks away on your remote. We have thousands of movies, kiddie programs, and live music performances. Many are in HD and available the same day as the DVD! Plus, you get unlimited access for 24 or 48 hours. Not just that, you can also pause, rewind, and fast-forward, just like a DVD.

RCN offers box office hits, award-winning original series, and quality family entertainment, all on premium movie channels! With a huge selection of HD programming, On Demand content and on-the-go streaming services such as HBO GO^®, and SHOWTIME ANYTIME^®, you can’t go wrong!

Love news, movies, or sports? We’ve got all that. And we haven’t forgotten our little league either. We have programs for kids too! Enjoy more channels than you love when you order our premiere packs. Get the Premiere Total Pack, with all four packs for one great deal. Now that’s value!