There is more than one way to pay your Metronet monthly bill. Remember that Metronet sends your bill one month in advance. The first Metronet bill will be prorated, so the bill amount will be higher than usual. The amount covers the time from your installation date to your billing date. And, includes the first full month of service fee with additional taxes and fees.
Metronet has created a dedicated customer portal on its official website. Once you have signed up for Metronet services, you can create an account on the customer portal. You must be an authorized account holder to create the account. And, you must provide accurate information that matches your Metronet account.
After signing up, you can log in anytime with your Metronet email address and password. The Metronet Customer Portal lets you access your Metronet billing information. You can set up Auto Bill Pay if you want. And, manage your services too. Remember, you can pay Metronet bill online via any internet enabled device.
You can pay your Metronet bill in person too at any Metronet Store location near you. Or you can mail in a check to Metronet. It is recommended you confirm particulars for a mail-in payment with Metronet Customer Service in advance.
Contact Metronet for billing related matters at 877-407-3224
Email Metronet for billing related matters at customer_service@metronetinc.com
Are you a current or future Metronet Business Customer? Metronet has the ability to transform your business and help it grow as fast as its Fiber Internet.
For seamless functioning of services, Metronet offers 24/7 business customer service to its clients. So if there is even a tiny snag or a rare service outage, Metronet can quickly spring into action to ensure its fiber service is restored. Your business will never suffer at the connectivity front with Metronet!
If you would like to connect and find support for Metronet services without getting onto the phone, here is a list of different avenues.
Metronet now lets you get your questions and concerns across via Live chat too. Visit the Metronet website and look for the green chat bubble at the bottom right of the homepage. Existing customers can access Live customer support via the chat feature on the Metronet Customer Portal. And, also in the Metronet Virtual Learning Library .
Metronet service is spread across seven states, but its social media presence is not restricted by geography. So if you wish to know more about Metronet, its services, and MetroZones, check out their social media pages.
Would you like to meet the Metronet staff in-person? Well, if you prefer in-person contact over digital channels, come visit a nearby Metronet store. You can order services, pay your bills, find internet equipment, get support, and even test-drive Metronet products at interactive kiosks.
| Area | Metronet Store Address | Contact No. |
|---|---|---|
| Bloomington-Normal, IL |
503 N Prospect Rd., Suite 205
Bloomington, IL 61704 |
(309) 386-1307 |
| Carmel, IN |
12415 Old Meridian Street,
Carmel, IN 46032 |
(317) 798-1800 |
| Crawfordsville, IN |
2400 Lafayette Rd.,
Crawfordsville, IN 47933 |
(765) 307-2488 |
| Davenport, IA |
902 W. Kimberly Rd., Suite 7
Davenport, IA 52806 |
(563) 726-6004 |
| Fishers - inside Meijer, IN |
8375 E. 96th Street, -*Sales Only
Indianapolis, IN 46256 |
(317) 588-9800 |
| Franklin, IN |
111 Commerce Dr.,
Franklin, IN 46131 |
(317) 739-0770 |
| Geneva, IL |
1772 S. Randall Rd., Suite 160
Geneva, IL 60134 |
(630) 345-6100 |
| Greencastle, IN |
15 S. Indiana St.
Greencastle, IN 46135 |
(765) 307-2500 |
| Huntington, IN |
438 N Jefferson St.,
Huntington, IN 46750 |
(260) 200-1777 |
| Lafayette, IN |
414 N. Earl Ave.,
Lafayette, IN 47904 |
(765) 607-1044 |
| Lebanon, IN |
103 S. Meridian Street,
Lebanon, IN 46052 |
(765) 481-2515 |
| Lexington, KY |
130 W. Tiverton Way, Suite 160
Lexington, KY 40503 |
(859) 785-1107 |
| Madison, IN |
327 W. Main St.,
Madison, IN 47250 |
(812) 274-0880 |
| Oswego, IL |
1561 U.S. Route 34,
Oswego, IL 60543 |
(331) 717-2123 |
| Seymour, IN |
214 S. O'Brien Street,
Seymour, IN 47274 |
(812) 519-1115 |
| Sycamore, IL |
2688 DeKalb Avenue,
Sycamore, IL 60178 |
(779) 222-5011 |
| Vincennes, IN |
287 North 15th St.,
Vincennes, IN 47591 |
(812) 316-0525 |
| Wabash, IN |
146 W. Market St.,
Wabash, IN 46992 |
(260) 274-0022 |
| Contact Channel | Contact Information |
|---|---|
| Metronet Billing Inquiry | 877-407-3224 |
| Metronet Technical Support | 844-692-6184 |
| Metronet Business Customer Care | 855-769-0936 |
| Metronet Business Website | Website |
| Metronet Accessibility Offerings | MetronetAccessibility@metronetinc.com |
| Metronet Facebook | Go to Facebook |
| Metronet Twitter | Go to Twitter |
| Metronet Instagram | Go to Instagram |
| Metronet LinkedIn | Go to LinkedIn |
| Metronet YouTube | Go to YouTube |
| Metronet Customer Portal | Go to Portal |
| Metronet Support Email | customer_service@metronetinc.com |
| Metronet Corporate Address | 3701 Communications Way, Evansville, IN 47715, United States |
Call the Metronet customer service number i.e. 877-407-3224 for any service-related issues with Metronet Fiber Internet, TV, or Phone.
No, Metronet doesn’t bind you in any long-term contract in exchange for its internet, TV, or phone service.
Call 877-407-3224 and the Metronet Customer Service will guide you about the billing process.
Go to Metronet Customer Care Portal. Log in using the Metronet email address associated with your Metronet account. Once you have logged in, you can access all your billing information and make quick payments for your Metronet service(s).
Contact support staff at 877-407-3224 and ask them to cancel your services. The Metronet customer service staff will get you started with the process. You may be asked to email Metronet at retention@metronetinc.com.
Metronet does not offer a money-back guarantee or refunds for services rendered. If however, you have paid in advance and wish to terminate the contract before utilizing Metronet services, you can request a refund after receiving your final invoice.
The best Metronet package depends on your internet needs. If you use internet for basic streaming and browsing, a 150 Mbps plan would be sufficient. However, if you require it for multiple devices and extensive activity, a 2-Gig or 5-Gig plan would be ideal.
Contact the Metronet Customer support team and ask them to upgrade your Metronet Internet and phone package or bundle.
